
When mass media arrived on the scene, there were, and still are, several problems with it. Mass media reaches a large dis-aggregated audience that can give little feedback to what is distributed. There were large uniform effects (or Mass Effects) on the audience. The result was like-minded people clustering together to listen to the same music hits and watch the same summer blockbusters.
However, not everyone is as like-minded as it seems. Cantrill found that intervening variables like how educated someone is or their cultural values shape how the audience reacts to mass media. These intervening variables make us individuals that have different preferences when it comes to the media.
In "The Long Tail," Chris Anderson blames the fact that people have clustered together on inefficient distribution. He writes, "For too long we've been suffering the tyranny of lowest-common-denominator fare, subjected to brain-dead summer blockbusters and manufactured pop. Why? Economics. Many of our assumptions about popular taste are actually artifacts of poor response to inefficient distribution." He claims that due to poorly distributed media, audiences are only introduced to certain movies and music that will make big bucks. There is a limited selection to choose from, and therefore people cluster around the popular mass media.
The introduction of websites like Amazon.com might be changing this trend. Amazon.com and iTunes have an unlimited selection of media. I have been able to find music on iTunes that is not mainstream and dvds on Amazon.com like the Royal Shakespeare Company's version of Macbeth, which I couldn't find anywhere else. I love Amazon.com because I can find whatever I want and am not limited to what's on the shelves in a store. Electronic distribution used to be limited, but now it's expanding. iTunes used to have all the hits, and most people just downloaded those. Now I use iTunes to discover more indie and unknown bands, and also to download some classic films like On the Waterfront.
By looking at the buying and downloading trends on sites like these, it becomes obvious that people are digging through the endless lists of media to find items suitable for their specific tastes. People don't have to necessarily follow mainstream media, because they can find alternatives elsewhere. Netflix also is making money by offering more media. The business is aggregating "dispersed audiences," as Anderson says.
When consumers are pulled "down the tail" it is usually because of lower prices. Blockbuster has become more expensive so many people started to give their business to Netflix, which offers a different monthly rate for the amount of movies you can receive.
So it seems that sometimes offering the products that were deemed unprofitable, can actually be good for business and consumers that want something different.


